Frequently Asked Questions 

Are all tours private?

We strive to keep tours small and intimate with 10 or less individuals. If you have a request that a tour be private we will try our best to accommodate but there are no guarantees. Please contact us directly for these requests. 

Do I need a ticket or can I just go there?

All Farm Tours are by reserved appointment only. Reservations can be booked via advance ticket purchases made on the tab "more" and "book online" option on our website.

What if I don't see a time slot I want or I can't book for # of participants in my group?

In order to allow social distancing we only open a certain amount of bookings per day and those can fill up pretty quickly. If you are interested in a certain day/time and you don't see if available. Please contact us to discuss and we will try our best to make it work.

If you are attempting to book for a certain amount of people for a booking and the website will not allow you to that means that those additional spots are not available & we may be full

What should I wear for a tour?

Wear clothes that you don't mind getting a little dirty. Our herd will take every opportunity to jump up on you or rub their snouts on your pants and so while I am sure your new shirt looks great on you we suggest you go for that old t-shirt you got for running/walking that 5k that one time. We require close toed shoes and even better if you have boots because on days where there has been rain prior it can be a muddy. We offer shoe protectors and a good ol' fashioned hose if needed.

What does the tour include?

The full farmhand experience tour is an hour long educational tour and will include feed/treats for all the animals. You will have the opportunity to walk the farm and learn about and meet some of our animals who make up Cedarbrook Alpaca Farm. This is a hands on tour where you will be entering the animals living areas to really get to know them.  All tours include a customized photo album so you can sit back relax and enjoy the experience and let us do all the work!

What time do I need to arrive?

We ask that you arrive 5 minutes before your scheduled tour so we can have you sign our liability waiver and for introductions. For a copy of our waiver in advance please contact us. If you do not see us at the front please remain in your car. That means we are finishing up another tour. We will come to get you once we are finished. 

What forms of payment do you take?

We offer payment via Square for your credit/ debit cards, and cash. If paying with cash please come with the exact amount as we may not have change available. If you have a gift card you need to redeem please contact us directly. Gift cards are not to be combined with any other offers. 

What is your cancellation policy?

Farm Tour Cancellation Policy: We accept cancellations up until 24 hours before your scheduled visit with a full refund. Please contact us directly to cancel. If cancelling within 24 hours, your amount paid will not be refunded and no reschedules will be permitted. No shows will not be refunded or rescheduled. If arriving more than 15 minutes past your booking time, we reserve the right to not be able to offer you a tour/full tour. with no refund.If owner cancels due to inclement weather we will offer you the opportunity for a refund or to reschedule for a later date.

 

Paint & Sip Cancellation Policy: We accept cancellations up until 72 hours before your scheduled visit with a full refund. Please contact us directly to cancel. If cancelling within 72 hours, your amount paid will not be refunded and no reschedules will be permitted.No shows will not be refunded or rescheduled. Do not arrive more than 15 minutes past event time as that will delay the group, we reserve the right to not be able to allow to you to enter event if late and there will be no refund. If owner cancels due to inclement weather we will offer you the opportunity for a refund or to reschedule for a later date.

Do you offer custom events?

Please contact us directly with your request and we will be happy to accomodate by any reasonable means. 

What type of animals will I see?

We offer a little bit of everything, for everyone, what you will see also varies on your service selection. Keeping smaller numbers of each type of animals allows us to follow acreage and shelter requirements so everybody is happy. The reason that we don't specialize in just one type of animal is a benefit to our visitors so you get to learn about and interact with all types of animals that we love! We have 4 Huacaya Alpacas, Nigerian Dwarf and Pygmy goats, 2 Kune Kune pigs, over 30 chickens (6 different breeds), Pekin ducks, and 2 emus.

Do you have a restroom?

Unfortunately due to liability we do not offer a public restroom at this time. We ask that you plan ahead prior to your stated arrival time.

Who needs a ticket?

Ticket purchase is required for anyone 2 years of age and up. When booking, please include a note in the booking form with the exact number of participants that will attend the tour so we can ensure we have enough feed for the animals prepped. Example: 3 adults and 2 kids over 2 and a 1 year old, however, you will only pay for anyone 2 and over as a participant.